:root{--bg:#f5f6f8;--card:#fff;--ink:#1d2433;--quiet:#667085;--line:#e4e7ec;--brand:#5b3df5;--brand-2:#ece8ff;--ok:#12805c;--ok-bg:#e6f6ef;--warn:#b54708;--warn-bg:#fef3e6;--bad:#b42318;--bad-bg:#fdecea;--r:10px}
*{box-sizing:border-box}html,body{margin:0}body{font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
.top{display:flex;align-items:center;gap:24px;padding:0 24px;height:56px;background:#14112b;color:#fff;position:sticky;top:0;z-index:5}
.top .brand{color:#fff;font-size:15px;display:flex;align-items:center;gap:8px}.top .brand b{color:#b9a8ff}
.logo{display:inline-grid;place-items:center;width:28px;height:28px;border-radius:8px;background:var(--brand);font-weight:700}
.top nav{display:flex;gap:4px;flex:1}.top nav a{color:#cfd3ff;padding:8px 12px;border-radius:8px}.top nav a.on,.top nav a:hover{background:#2a2550;color:#fff;text-decoration:none}
.top .me{color:#aab;font-size:13px}.top .me a{color:#cfd3ff}
.badge{display:inline-block;min-width:18px;padding:0 6px;border-radius:9px;background:#f04438;color:#fff;font-size:11px;line-height:18px;text-align:center}
main{max-width:1280px;margin:0 auto;padding:24px}
h1{font-size:22px;margin:0 0 4px}h2{font-size:16px;margin:0 0 12px}.sub{color:var(--quiet);margin:0 0 20px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px;margin-bottom:16px}
.grid{display:grid;gap:16px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
@media(max-width:900px){.g2,.g3,.g4{grid-template-columns:1fr}}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px}.kpi .n{font-size:28px;font-weight:700}.kpi .l{color:var(--quiet);font-size:13px}
.kpi.alert{border-color:#f7b27a;background:var(--warn-bg)}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:top}th{color:var(--quiet);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em}
tr.click{cursor:pointer}tr.click:hover td{background:#fafaff}
.pill{display:inline-block;padding:2px 8px;border-radius:20px;font-size:12px;background:#eef0f4;color:#344}
.pill.ia{background:var(--brand-2);color:#3b22c9}.pill.humano{background:var(--warn-bg);color:var(--warn)}.pill.encerrada,.pill.inativa{background:#eef0f4;color:#667}
.pill.ok{background:var(--ok-bg);color:var(--ok)}.pill.bad{background:var(--bad-bg);color:var(--bad)}
.flash{background:var(--ok-bg);color:var(--ok);border:1px solid #b7e4cf;padding:10px 14px;border-radius:8px;margin-bottom:16px}
.err{background:var(--bad-bg);color:var(--bad);border:1px solid #f5c2bd;padding:10px 14px;border-radius:8px;margin-bottom:16px}
label{display:block;font-weight:600;font-size:13px;margin:12px 0 4px}label small{font-weight:400;color:var(--quiet)}
input[type=text],input[type=email],input[type=password],input[type=url],input[type=number],select,textarea{width:100%;padding:9px 10px;border:1px solid #cfd4dc;border-radius:8px;font:inherit;background:#fff}
textarea{min-height:90px;resize:vertical}textarea.tall{min-height:200px}
.btn{display:inline-block;border:0;border-radius:8px;padding:9px 14px;background:var(--brand);color:#fff;font:inherit;font-weight:600;cursor:pointer}.btn:hover{filter:brightness(1.08);text-decoration:none}
.btn.sec{background:#fff;color:var(--ink);border:1px solid #cfd4dc}.btn.warn{background:#d9480f}.btn.sm{padding:5px 10px;font-size:13px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.right{margin-left:auto}.muted{color:var(--quiet)}.small{font-size:12px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px}.tabs a{padding:9px 14px;border-radius:8px 8px 0 0;color:var(--quiet)}.tabs a.on{background:var(--card);border:1px solid var(--line);border-bottom-color:var(--card);margin-bottom:-1px;color:var(--ink);font-weight:600}
.report{white-space:pre-wrap;background:#faf9ff;border-left:3px solid var(--brand);padding:12px 14px;border-radius:6px}
/* conversas */
.inbox{display:grid;grid-template-columns:340px 1fr 300px;gap:0;height:calc(100vh - 104px);background:var(--card);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
@media(max-width:1100px){.inbox{grid-template-columns:300px 1fr}.inbox .side{display:none}}
.list{border-right:1px solid var(--line);overflow:auto}.list .filters{padding:10px;border-bottom:1px solid var(--line);display:flex;gap:6px;flex-wrap:wrap;position:sticky;top:0;background:#fff}
.list .filters a{padding:4px 10px;border-radius:20px;background:#f1f2f6;color:#445;font-size:12px}.list .filters a.on{background:var(--brand);color:#fff}
.item{display:block;padding:11px 14px;border-bottom:1px solid #f0f1f4;color:var(--ink)}.item:hover{background:#fafaff;text-decoration:none}.item.on{background:var(--brand-2)}
.item .t{display:flex;justify-content:space-between;gap:8px}.item .n{font-weight:600}.item .p{color:var(--quiet);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat{display:flex;flex-direction:column;min-width:0}.chat .head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.msgs{flex:1;overflow:auto;padding:16px;background:#f7f7fb}
.m{max-width:72%;margin:6px 0;padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-wrap:break-word}
.m.in{background:#fff;border:1px solid var(--line)}.m.out{margin-left:auto;background:#e8e3ff}.m.out.humano{background:#fff1dc}.m.out.sistema{background:#eef0f4}
.m .who{font-size:11px;color:var(--quiet);margin-bottom:2px}.m.erro{outline:2px solid #f04438}
.dec{margin:10px auto;max-width:80%;text-align:center;font-size:12px;color:#5a4bb5;background:#f1eeff;border-radius:8px;padding:5px 10px}
.compose{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}.compose textarea{min-height:44px;height:44px}
.side{border-left:1px solid var(--line);overflow:auto;padding:14px}.side h3{font-size:13px;margin:14px 0 6px;color:var(--quiet);text-transform:uppercase;letter-spacing:.03em}
.kv{font-size:13px}.kv div{display:flex;justify-content:space-between;gap:8px;padding:3px 0;border-bottom:1px dashed #eee}.kv span:first-child{color:var(--quiet)}
.qa{font-size:13px;margin:6px 0}.qa b{display:block}
.empty{display:grid;place-items:center;height:100%;color:var(--quiet)}
/* fluxo */
.flow{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-start}.node{border:1px solid var(--line);border-radius:10px;padding:10px 12px;min-width:180px;background:#fff}.node.start{border-color:var(--brand);box-shadow:0 0 0 2px var(--brand-2)}
.node b{display:block}.node ul{margin:6px 0 0;padding-left:16px;font-size:13px}
.rules td input,.rules td select{padding:6px}
/* login */
.login{max-width:380px;margin:12vh auto}.login .card{padding:28px}
/* simulador */
.sim{display:grid;grid-template-columns:1fr 340px;gap:16px}.sim .phone{height:calc(100vh - 210px);display:flex;flex-direction:column;background:var(--card);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
@media(max-width:900px){.sim{grid-template-columns:1fr}}
.typing{font-size:12px;color:var(--quiet);padding:0 16px 8px;background:#f7f7fb;min-height:20px}
.mt{margin-top:16px}
.pad{padding:14px}
.chat .head select{width:auto;max-width:200px;padding:5px 8px}.chat .head .right{flex-wrap:nowrap}
.node{min-width:230px}.node li{white-space:nowrap}
.node li b{display:inline}